Analyse productivity
cwprod.cgi, the productivity reporting module, works hand in hand with cwappels.pl to create and to exploit a data base of time spent on projects and results obtained.
Sources of information
cwappels.pl draws information from two sources to create the BASEprod data base (a CallWeb-format data base):
cwappels.cgi matches time transactions to call results at the interviewer + project + time level and stores the resulting data in BASEprod; it is normally called once a day, at night. Once a time transaction from BASEtemps has been processed, it is not re-analyzed. Therefore, modifications to time transactions after cwappels.cgi has processed them are disallowed.
Producing reports
The cwprod.cgi module queries the BASEprod data base according to projects or interviewers or dates or shifts and returns a number of self-explanatory indicators of performance (e.g., the number of completed questionnaires per hour).
One final composite index requires some explanation. Labelled "index", it accounts simultaneously for completes and refusals while recognizing that there are circumstances when completes and refusals have differing values. Specifically, the default index equation is as follows:
This default index can be redefined by entering a new calculation in the productivity_index installation option, which affects all projects, or by adding a new calculation as part of a # Productivity index pound instruction, on a project by project basis.