Managing a call
Whether the interviewer has requested an automatic number or a specific case, a menu resembling the one below is displayed.
This menu is made up of four areas:
A contact script (text) may be supplied in HTML format in file consigne.html in the CallWeb project directory. If such a file exists, it is hyperlinked to a button displayed in the middle left portion of the menu.
A better solution for contact scripts, though, is to use a CONTACT-type question. Such a question is not displayed as part of the normal questionnaire operation. If present in the questionnaire script, a button is added to the interviewer case management interface (labelled "contact script"). Clicking it pops a new window with the CONTACT question text. This text may contain recalled values (e.g., the name of the person to interview or any other information available in the data record).
If a # Historique = oui or # Historique = yes pound instruction exists in the questionnaire, the entire call history is hyperlinked to a button displayed in the middle left portion of the menu. Since this is an interviewer productivity killer, it is customarily not used. It is possible to display the call history without identification of the interviewers who logged the previous calls using this variation on this pound instructions: # Historique = oui, sans interviewer or # Historique = oui, without interviewer.