Sending robot calls to human agents
It is possible to refer robot calls to a human agent. Respondents are invited to press a certain key to talk to an agent. Once this key is pressed, the Asterisk server looks for an available agent for up to five seconds before asking the respondent whether they want to wait any longer or return to the robot script (this message is stored in the "all_agent_busy" sound file).
At the other end of the call, the agent logs in using the interviewer access script so that their time is accounted for in BASEtemps. They choose the project(s) from which they wish to receive calls. They are then put in a waiting queue. When a call is sent their way, the system automatically pops-up the questionnaire of the caller. If a call sent to an agent remains unanswered, the Asterisk server logs that agent out to avoid sending more calls to an agent who is unavailable.
The following are required for this function: