Thank you for taking the time to complete this short survey on our service. The information you provide will remain confidential. The data will be collected by Réseau Circum Inc.

Using the following scale, please rate the service you just received for each of the areas listed below.

Very dissatisfied - Dissatisfied   Neutral = Satisfied   Very satisfied + Don't know Sensitivity to needs (speed of service, adaptation of services, personalized service, administrative formalities) Service quality Meeting deadlines Access (business hours, access to staff) Communications with our services (courtesy of staff, obtaining answers to your questions, service in the official language of your choice) Cost of services Overall satisfaction with the work

Other comments:

Please provide the service request code to which your answers refer. You will find the code in the transmittal note (6-character alphanumeric code).

Which of the following occupational categories best describes your position?

Thank you for your feedback.