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Appendix C

Project initiation checklist

The following checklist is offered as a guide to control that all steps of the project installation process have been completed.

Create a standard CallWeb CATI project using the CATI project initiation checklist. The scw file must contain the necessary call management questions and one field for each data element to be stored in the project. The # CATI = IVR instruction must be present.

Create one sound file for each segment of interaction in each language. Save them in .gsm format. Wavepad is useful to this task.

Place the sound files in a newly created project sub-directory of the /var/lib/asterisk/sounds/custom directory on the Asterisk server. Change the ownership of the sub-directory and of the sound files to asterisk (chown -R asterisk:asterisk *).

Create an Asterisk context file according to instructions found in this documentation (and on the Asterisk site). Name this file according to the local conventions (i.e., the first few letters tell Asterisk to read in the instructions).

Place this context file in the /etc/asterisk directory on the Asterisk server.

The rest of the work takes place in the robot interface. Request a reload of Asterisk's contexts.

Add sample to the project (only _telkey, _telephone and PRESTRATE fields are mandatory).

Add sample to the call queue and set case management rules.

Create at least one case group in the project.

Enter the hours of operations for the project.

Using the third pane in control centre, program the call schedule.