Appendix B

Detailed installation instructions

The following instructions were put together in the context of a full re-installation of an Asterisk-CallWeb system.

• Asterisk installation
• Ensure that the AMD Asterisk module is installed (issue asterisk -r -x "show application AMD")
• Include the following lines in the "from-internal-custom" context in extensions_custom.conf
  ;--
  ===============================================================================
  from-internal-custom
  ===============================================================================
  --;
  [from-internal-custom]
  ; Code permettant d'enregistrer les entrevues
  exten => _XXXX.,1,Set(FILENAME=${CDR(accountcode)}-${telkey}-${TIMESTAMP}) ; calculer le nom du fichier
  exten => _XXXX.,2,GotoIf($[ "${CDR(accountcode)}" != "" ]?3:5) ; si accountcode n'est pas vide, tester le telkey
  exten => _XXXX.,3,GotoIf($[ "${telkey}" != "" ) ]?4:5) ; si le telkey n'est pas vide lui aussi, enregistrer!
  exten => _XXXX.,4,Monitor(wav,${FILENAME},m) ; démarrer l'enregistrement
  exten => _XXXX.,5,Macro(dialout-trunk,1,${EXTEN},)
  exten => _XXXX.,6,Macro(dialout-trunk,2,${EXTEN},)
  exten => _XXXX.,7,Macro(outisbusy) ; No available circuits
• add the following line before any context in extensions.conf ("op*" is the prefix of the IVR context files)
  #include "op*.conf"
• add whatever context instructions are required for audio-visual monitoring
• add whatever context instructions are required for playing audio files during interviews
• add the custom robot contexts in /etc/asterisk
• add the following files in /usr/bin
  cwAST.pl
  cwASTsiptozap.pl (make executable)
• Robot installation
• add the following files in /usr/bin
  cwAST.pl
  cwASTcall.pl (make executable)
  cwASTstocke.sh (make executable)
• Server installation
• create the MySQL data base and tables described in cwrobot.cgi
• add a mount to /etc/fstab to create a location where to push interview recording .wav files into the CallWeb CATI server
  192.168.10.22:/mnt/wav /mnt/wav nfs rw 0 0
• create the following directories
  /etc/cron.daily2
  /etc/cron.minute
• place and make executable the following files in the following directories
  cwASTmovewav.pl in /etc/cron.daily2
• add the following lines in in /etc/crontab
  30 23 * * * root /etc/cron.daily2/cwASTmovewav.pl
• add the following lines in /etc/inittab
  # Faire tourner cwASTcall.pl dans toutes les configurations
  cw:2345:respawn:/usr/bin/cwASTcall.pl
• reboot the server