Attribution of telephone numbers
There are two ways to attribute telephone numbers to interviewers: manually via the Search function or automatically. In the manual Search, the interviewer is provided with a list of numbers to call and they use them to query the data base. This is an adequate approach to focus specifically on certain cases (say, in-bound calls) but it is not an efficient way to manage the call queue or interviewer time. For this, use the automated attribution of cases.
When numbers are attributed automatically (by the interviewer simply requesting a New number), CallWeb scans the call queue and identifies the next priority number. The following logic is applied: