General introduction

CallWeb CATI comprises a series of computer programs which add structured control and access to CallWeb questionnaires in the context of telephone interviewing.

CallWeb CATI includes a set of supervision modules to define active projects and their behaviour, to describe active interviewers and manage their time, to feed telephone numbers to the call queue and to control the state of the data collection.

CallWeb CATI also includes a set of interviewing modules which control the attribution of telephone numbers to interviewers, dial the numbers on behalf of interviewers and manage the collection of information on call results.

This documentation is organized accordingly.