Manage telephone numbers
In a CATI context, managing telephone numbers means identifying which telephone numbers must be made available to interviewers, and repeating this identification so as to make the most efficient use of the sample. In CallWeb CATI, this is accomplished in supervision modules which are entered via the cwsuper.cgi program. Any number of projects may by managed from one supervision workstation.
Principles
The principles of telephone number management implemented in CallWeb are as follows:
Supervision interface
From the cwsuper.cgi module, the supervisor selects one project to manage. Then, a menu such as the following is displayed.
This main supervision and field management menu is comprised of three areas: