Managing a do-not-call list in CATI mode
Problem
You want to use a list of telephone numbers that you never want called, in a CATI context.
Solution
Use BASEdonotcall to store the telephone numbers.
Discussion
If the BASEdonotcall project exists, CallWeb refuses to prepopulate cases corresponding to one of the telephone numbers found in that project; moreover, CallWeb does not dispatch numbers found in the do-not-call list to interviewers. This behaviour can be turned off on a project by project basis by adding the following pound instruction to the project questionnaire: # Use do not call list = no.
BASEdonotcall can store the following information:
Telephone numbers may be added to BASEdonotcall in three manners: