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Table of contents

COMPLETE CATI DOCUMENTATION ON A SINGLE PAGE
QUICK START
GENERAL INTRODUCTION
SUPERVISION
Introduction
Define active projects
Describe interviewers
Set up the script
Populate the data set
Control data collection
Manage telephone numbers
Attribution of telephone numbers
Analyse productivity
INTERVIEWING
Introduction
Log-in procedure
Selecting a project, strata and types of calls
Selecting cases according to a third criterion
Automatic number, particular number or terminate
Managing a call
Time keeping
APPENDIX A CATI Project initiation checklist
APPENDIX B Recent changes and additions
APPENDIX C Time data in CallWeb
APPENDIX D Audio-visual supervision
APPENDIX E Playing sound files during an interview
APPENDIX F Batch dialer installation


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