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Managing a do-not-call list in CATI mode

Problem

You want to use a list of telephone numbers that you never want called, in a CATI context.

Solution

Use BASEdonotcall to store the telephone numbers.

Discussion

If the BASEdonotcall project exists, CallWeb refuses to prepopulate cases corresponding to one of the telephone numbers found in that project; moreover, CallWeb does not dispatch numbers found in the do-not-call list to interviewers. This behaviour can be turned off on a project by project basis by adding the following pound instruction to the project questionnaire: # Use do not call list = no.

BASEdonotcall can store the following information:

  • a telephone number (in ATELEPHONE);
  • a source for the information (in SOURCE (see the BASEdonotlist .scw file for the meaning of each code); details on the source may be stored in ASOURCE);
  • the date of addition of the telephone number (in ADATE);
  • any other information you care to store (in INFO and AINFO).

Telephone numbers may be added to BASEdonotcall in three manners:

  • using callweb.cgi, BASEdonotcall can be brought up as a one-page questionnaire allowing the entry of the information listed above; this is how ad hoc additions to BASEdonotcall are made;
  • using cwprepop.cgi, BASEdonotcall can be populated with telephone numbers found in other sources (such as the ASDE cooperative do-not-call list);
  • interviewers can check a box on the case disposition screen to add a number to the list; if the "Do not call email" pound instruction is defined, a warning e-mail is sent to that address every time an interviewer adds a do-not-call number; BASEdonotcall also stores the name of the interviewer who added the number.

   

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